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This privacy statement discloses the privacy practices for www.naturalizer.com. It is effective 2/15/2006.
Because we want to demonstrate our commitment to your privacy, this privacy statement will notify you of:
1. What personally identifiable information of yours or third party personally identification is collected from you through the website
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
7. How you can correct any inaccuracies in the information.
If you feel that we are not abiding by our posted privacy policy, you should first contact:
Naturalizer Consumer Care
8300 Maryland Ave.
St. Louis, MO 63105
From the US or Canada, call 1-888-294-1648
by Email, Click Here.
Information Collection and Use:
The naturalizer.com Web site is operated by Brown Shoe Company. Brown Shoe Company is the sole owner of the information collected on this site. This information is collected from users at several different points on the naturalizer.com Web site. This information will not be shared with, sold or rented to others in ways different from what is disclosed in this statement.
My account:
In order to streamline your shopping experience, you must first complete the registration form. During registration you are required to give personal contact information (such as name and email address). This information is used to reward loyal customers for their business. By registering your account information, you are able to take advantage of special offers and we send via e-mails about new promotions, fashion trends, etc. It is also more convenient for a registered customer to make purchases online.
Orders:
We request information from you on our order form. Here you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Catalogs:
If you wish to receive our catalog, we ask for contact information such as name, mailing address, telephone number and email address.
Surveys and Contests:
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Sharing Naturalizer with a Friend:
If you elect to use our referral service for informing a friend about our site, we ask you for your name and email address and your friend's name and email address. We will automatically send the friend an email inviting them to visit the site. We store this information for the sole purpose of sending this email. The friend may contact us to request the removal of this information from our database.
Special Offers:
Reistered customers will occasionally receive information on products, services, and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates:
We also send our users site and service announcement updates. We may communicate with you to provide requested services and in regards to issues relating to your account via email or phone.
Correcting or Updating Personal Information:
If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way for you to correct, update or remove your personal data provided to us. This can be done via email by Clicking Here.
Notification of Changes:
If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use you information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Links:
This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.
Security:
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration form or order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just “surfing.” While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can email us by Clicking Here.
Cookies:
A cookie is a piece of data stored on the hard drive of your computer, containing information about you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once you close your browser, the cookie simply terminates. For instance, by accepting a cookie from our site, you would not have to log in a password more than once, thereby saving time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is the personalization features (express checkout, personal shopper) of the site will not function correctly without cookies enabled. Cookies can also enable us to track and target the interests of our customers to enhance the experience on our site.
Log Files:
We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing:
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with other parties from time to time to provide specific services. The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.
Choice and Opt-out:
Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our Preferred Customer Account information form has an opt-out mechanism so users who register with us, but don’t want any marketing material, can keep their email address off of our lists. If you no longer wish to receive our promotional materials, you may opt-out of receiving these communications by using the unsubscribe option at the bottom of any email communication you receive, or by Clicking Here.
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