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How can I reach Naturalizer? For information about shoe styles or store locations in Canada, please call 1-866-746-3748. Where are Naturalizer stores located in Canada? Please see our Store Locator page for detailed location information. What is your return policy? With over 70 years of customer service excellence behind us, we feel confident you will be comfortable with your purchase. However, if the need arises you may return your unworn shoes within 60 days of the purchase date for a refund, or you may exchange them for a different size. You may return Naturalizer E-Commerce purchases in one of two ways: 1) Mail them to the following address: Brown Shoe Company of Canada Ltd. Naturalizer E-Commerce Sales 1857 Rogers Road Perth, Ontario K7H 3E8 When returning by mail, please send back your invoice and a copy of your credit card transaction receipt with your shoes. For your protection, we suggest sending your return via insured parcel post or other traceable method. 2) Bring your shoes, invoice and original credit card transaction receipt to a Naturalizer company-owned store (does not include outlet stores or independently-owned stores). For store listings, call 1-866-746-3748 or visit our Store Locator. Returns without a valid invoice and receipt will not be accepted. Remember, worn shoes are not refundable and shipping charges are not refundable. We stand behind the quality of our product and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to contact us via our toll-free customer service number at 1-866-746-3748. |
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