If you do not see the information you are looking for here, call us at 1-888-294-1648 or e-mail us by clicking here. Thank you.
standard ground shipping
Most items will arrive within 2-5 business days. Due to the fact that there may be times when shoes take a bit longer, we ask that you please allow 7 - 10 business days for your package to arrive.
$6.50 for the first item, $2.00 for each additional item on the order. Alaska and Hawaii residents please add $5.50 per pair shipped.
Free standard shipping on orders of $99 (after discounts and offers are applied) at naturalizer.com. Note: There may be exceptions to this during special events where we offer a deeper discount on shipping in which the offer will either be applied through a promo code or automatically at cart during checkout.
Shipping and taxes do not count towards the $99 qualification. Offer not valid for Alaska and Hawaii residents. Excludes return shipping charges, previous purchases or the purchase of gift cards. Offer not valid at Naturalizer Retail stores or Outlet stores.
As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.
If you have experienced any problems with your order, help is always right at your fingertips. Call 1-888-294-1648 Monday 8am to 8pm CST. Tuesday through Friday 8am to 7pm. Saturday and Sunday, 10am to 5pm CST. Our friendly service specialists will be glad to answer any questions you might have about our merchandise or your order.
Yes, it is secure. Protecting your order information is a priority. Naturalizer makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your browser and Naturalizer's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.
If you are unsure about ordering online, please visit our stores nationwide or just call us. Click here to find the store nearest you.
international shipping notice
Naturalizer.com has adopted Borderfree to help our customers shop from and ship to all over the world. You can shop naturalizer.com in the country and currency
you select. Your order total with all shipping fees, custom fees, tariffs and taxes will be available during checkout in your chosen country and currency.
International Delivery Times: Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days.
Note About Borderfree: Borderfree, by E4X, is a full-service international ecommerce shipping solution created to help U.S. ecommerce merchants, like naturalizer.com,
sell to and ship to customers around the globe.
return & exchanges
Please see our Return/Exchange Policy/Procedures.