Naturalizer

If you are shopping from the U.S., please see our U.S. Shipping Policy page.

We are pleased to now offer our Canadian consumers the opportunity to shop on Naturalizer.com and have their product delivered directly to their home!

Naturalizer has partnered with Canada Post Borderfree (www.borderfree.ca) to allow you to shop in Canadian currency and ship to Canadian addresses. You will be able to see your total price -- including all duties, taxes, shipping and handling charges -- in Canadian dollars before you place your order.

PLEASE NOTE: Naturalizer stores cannot accept any returns or exchanges for items purchased on Naturalizer.com from Canada. (See Returns and Exchanges information below.) Shipping and handling charges are not refundable.

The following Q&A section provides additional information for our Canadian shoppers. Of course, you can always call us at 1-888-294-1648 or e-mail us by clicking here.

Naturalizer.com Shop From Canada Q&A

How do I shop on Naturalizer.com and ship to an address in Canada?

Naturalizer fulfills online Canadian orders through Borderfree. Simply click on the Canadian flag at the top of the page to see product pricing in Canadian dollars. Then add items to your shopping bag and click on “Canadian Checkout” to complete your order. You will see your total price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order.

You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and Naturalizer and Borderfree work together to ensure that products get right to your door. If you have any questions about Canadian orders, call Naturalizer Customer Service at 1-888-294-1648 or e-mail us by clicking here.

How much duty do you charge on Canadian orders?

Determining your duty rates depends on many factors (for instance, the type of product and country it was manufactured in). To know the exact duty charges before you buy, simply add items to your order and Checkout through our "Canadian Checkout." You will see the exact duty charges in Canadian dollars prior to submitting your order.

How much tax will I be charged on my order?

The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

What are your shipping and handling charges for Canadian orders?

Shipping and handling charges are based on your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and Checkout through our “Canadian Checkout.” We will tell you the exact charges for your desired item(s) in Canadian dollars before you complete your order.

What are my shipping options to Canada?

All orders will be shipped using standard ground service. Sorry, at this time expedited shipping is not available for orders placed at naturalizer.com.

What will show up on my credit card statement?

Your order will be billed to your credit card by our Canadian service provider, Borderfree. "WEB/PH ORDER BRDFREE" will appear as the billing company.

When will I be billed?

Your credit card will be billed by Borderfree once your order clears the Canadian border. You will receive an email notification to let you know when this has taken place.

What exchange rate is applied to my orders?

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and Checkout through our “Canadian Checkout.” You will see the exact price for your order in Canadian dollars before you actually place the order.

How do I track my order?

Within 24 hours of placing your order, you will receive an order confirmation email from Borderfree. When your package clears Borderfree’s facility and is on its way to you, you will receive a shipment notification e-mail that will include a link to track your package with the Canadian carrier.

What is the return/exchange policy for Canadian orders?

If you are not completely satisfied with a Naturalizer purchase for any reason, you may return it via mail for a refund after first contacting Naturalizer Customer Service at 1-866-746-3748 to obtain a Return Authorization Code. We cannot process exchanges for items purchased online at this time. You must return the original item and order a replacement.

PLEASE NOTE: Naturalizer stores cannot accept any returns or exchanges for items purchased on Naturalizer.com from Canada. Shipping and handling charges are not refundable.

To ensure that your refund includes the total amount you initially paid, including all duties and taxes, please refer to instructions included with original shipment.

If you have any questions, please call Naturalizer Customer Service at 1-888-294-1648.