Rated 3 out of 5 by Beth J from Too big and shipping return charges for an exchang These ran about a size to big. I tried to reach out by chat with no response. I called the CS today and finally spoke to someone after being on hold over 10 min. then to find out that I need to pay for the return and then reorder in a different size. This is my first time ordering through the site and probably won't again
Date published: 2019-01-25
Rated 4 out of 5 by Namvere from Very comfy heeled boots! These are definitely the comfiest high heeled boots I've ever owned. The 7 wide is properly wide and there is no pressure whatsoever along the sides of my flat, wide, bony feet. The calf is perfect, just the right amount of room for jeans -- not wide, unlike most boots out there (they have the wide calf option for those who prefer/need it, too!). I also love that it's real leather -- I'd like to clarify that the label says "Leather Upper Balance Man-Made", which means the leather parts (upper) are real leather, but the rest are synthetics. One caveat for me: the left boot I got looks like it has a slightly twisted heel, so it isn't level - like a table with uneven legs, it tilts to one corner. Sadly as I had it forwarded outside of US I can't have it returned, so will need to make do with having it repaired elsewhere. I love that Naturalizer offers pretty and trendy shoes for people with wide feet, but this quality control was a bit disappointing. If it weren't for the askew heel, I'd have given 5 stars. Still, I'd gladly recommend these shoes to anyone with wide feet looking for fashionable and comfy boots.
Date published: 2018-12-25
Rated 4 out of 5 by Lynn68 from Just as discribed I love the black Kelsey boot. Extremely comfortable boot I walked around for hours the first time I wore them with absolutely no issues. Ordering the tan today.
Date published: 2018-11-08
Rated 3 out of 5 by JB4F from Look Nice, Leather Upper, Balance Man Made I purchased these boots in chocolate bar color leather hoping for a good quality boot that would fit well and last for years. They arrived today. The fit is good, though slightly loose in the calf. They look quite nice. They are pretty comfortable. The color resembles chocolate, but not dark chocolate. While trying them on I noticed a very strong vinyl type of smell. It was strong enough to give me a headache. I checked the label inside and read Leather Upper Balance Man Made Made in China. That explains it. So likely they are not going to last as long as I had hoped they would because man made materials do not last as long as leather. I am undecided about keeping these. Naturalizer has a relatively short return window and I wonder how long it will take for these boots to air out. I can’t wear them as they are.
Date published: 2018-10-02