Naturalizer gladly accepts returns of unworn, unwashed merchandise purchased at within 90 days. You may return online purchases by mail. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise. Our stores are no longer accepting returns.


Returns by mail

Naturalizer offers free shipping on returns.


You have 90 days from the date of purchase to complete a return. If you need to make a return by mail, please follow these steps:

  1. Click here to get your return label and packing slip.
  2. Re-package your order and place the packing slip inside the box.
  3. Affix the return shipping label to the outside of the box.
  4. Once we receive your return, we will refund the purchase amount to the original form of payment.

We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by clicking here or call our toll-free customer service number at 1-888-294-1648.


Refund process & timeframe

  • Refunds will be processed to the original method of payment within 10 business days.
  • The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
  • Once the return has been processed, you will receive a return email confirmation.
  • Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.


International Return Instructions

International customers have 90 days from their order date to return unworn merchandise. All international orders must be returned via Borderfree and must include a Return Merchandise Authorization (RMA) form. Please send an email to our customer service center to receive your RMA number.


Refunds on international returns will include duties, taxes and tariffs when they are shipped with your RMA form to Borderfree. Your account will be credited by Borderfree when your return is received at the international hub. Returns sent without the RMA form may not be refunded for the full amount.


Unfortunately, cannot refund your original shipping and handling fees. Any costs for shipping your returned order back to our Returns Department from Borderfree will be subtracted from your refund total.