Due to high order volume, some orders are currently experiencing a brief shipping delay. Most ship within a few business days after being placed. Once your order has shipped, tracking information will be emailed. We apologize for any inconvenience.

If you do not see the information you are looking for here, call us at 1-888-294-1648 or e-mail us. Thank you.


Standard ground shipping

Estimated arrival: 5-7 business days
1st pair: $6.50
Each additional pair: $2.00

Standard/ground shipping not valid for Alaska or Hawaii. 2nd Day Air is required for all orders shipped to Alaska and Hawaii. For orders shipped to Alaska and Hawaii, you will be charged normal 2nd Day Air/Expedited shipping rates (as listed below) in addition to a fee of $6.50 per item ordered.


Expedited shipping

LIMITED TIME: Reduced rates for 2 day shipping!

Estimated arrival: Second business day

1st pair: $10.00

Each additional pair: $3.00

Your order must be placed by 11:00 am CT, Monday through Friday, to receive your shipment by second business day or next business day.


Rush shipping

Estimated arrival: Next business day (pm)

1st pair: $23.95

Each additional pair: $3.00

Your order must be placed by 11:00 am CT, Monday through Friday, to receive your shipment by second business day or next business day.


Free shipping

Free standard shipping on orders of $75 (after discounts and offers are applied) at Note: There may be exceptions to this during special events where we offer a deeper discount on shipping in which the offer will either be applied through a promo code or automatically at cart during checkout.


Shipping and taxes do not count towards the $75 qualification. Offer not valid for Alaska and Hawaii residents. Excludes return shipping charges, previous purchases or the purchase of gift cards. Offer not valid at Naturalizer Retail stores or Outlet stores.


Sales tax

As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.


Contact us

If you have experienced any problems with your order, help is always right at your fingertips. Call 1-888-294-1648 Monday through Friday 9am to 6pm CST and Saturday 10am to 5pm CST. Our friendly service specialists will be glad to answer any questions you might have about our merchandise or your order.


Secure ordering

Yes, it is secure. Protecting your order information is a priority. Naturalizer makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. Your browser and Naturalizer's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.

If you are unsure about ordering online, please visit our stores nationwide or just call us. Click here to find the store nearest you.


International shipping notice has adopted Borderfree to help our customers shop from and ship to all over the world. You can shop in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs and taxes will be available during checkout in your chosen country and currency.


International Delivery Times: Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days.


Note About Borderfree: Borderfree, by E4X, is a full-service international ecommerce shipping solution created to help U.S. ecommerce merchants, like, sell to and ship to customers around the globe.


Return & exchanges

Please see our Return/Exchange Policy/Procedures.